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Power of Cancellation

You may revoke this contract within fourteen days without giving reasons.

The cancellation term is fourteen days, starting on the day when you or a third party, who is specified by you and is not the forwarder, has taken possession of the goods. If you ordered several goods within the scope of a uniform order and they are delivered separately by us for any reason, the term shall start on the day when you or a third party, who is specified by you and is not the forwarder, has taken possession of the last good.

To exercise your power of cancellation, you have to inform us about your decision to revoke this contract in a unambiguous declaration (e.g. a letter sent by the postal service or by e-mail). To this effect, you may use the enclosed sample cancellation form. However, this form is not mandatory.

Please send your declaration to the following address: service@thenewyou.de and inform us of your decision to withdraw from this contract.

Please specify in your email your name, the name of the respective items, your order number as well as the date of the conclusion of the contract and the date on which you received the items.

To comply with the cancellation term, it will be sufficient to send the message for exercising the power of cancellation prior to the expiration of the cancellation term.

Consequences of the cancellation

If you revoke this contract, we will have to refund all payments received from you including the delivery costs (except for the additional costs arising from the fact that you selected another type of delivery and the most favourable standard delivery offered by us) immediately and not later than fourteen days from the day on which we received the notice of your cancellation of this contract.

For the repayment we use the same payment methods you used for the original transaction unless otherwise agreed with your expressly. In no case will you be charged for this refund.

But we may refuse a refund until we have received the goods back or you provide evidence that you have returned the goods, depending on which is the earliest.

Customized products can not be returned or refunded in any way.

You have to return the goods immediately and in each case no later than within fourteen days from the day when you informed us about the cancellation of this contract.

To exercise your right of withdrawal, please send an email with the order date and your order number to service@thenewyou.de and inform us of your decision to withdraw from this contract.


The time period is deemed complied with if you sent the goods prior to the expiration of these fourteen days.

However, you will also have to pay the immediate costs for returning the goods.

You only have to be responsible for a possible loss of value of the goods if this loss of value is caused by your handling which is not necessary for examining the quality, properties or function of the goods.